Is EA's TOS team always this irresponsible?

@770331102 

Sorry to say it but this level of excuse is on par with the old "my dog ate my homework"-excuse and its not them who are irresponsible, using your account on a shady internet cafe on shared computers. Look at it this way; it wasnt YOU as an individual who were banned from the game; it was the account that cheated, regardless of who was sitting behind the computer. So a totally fair ban.