Forum Discussion

4 years ago

Solved

Lag every 30 - 40 seconds apex legends

OK I have a serious issue and I cannot figure this out. Every 15 seconds to one minute I get this leg issue where the game freezes for about half of a second and then catches up. it happens no matte...

gameplay discussion

EA_Aljo
4 years ago
@drewblueeye333

I appreciate you trying that. Thanks. Next, I'd like you to try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Unfortunately, if that doesn't work for you, I'd recommend contacting an advisor to see if they have some more steps to try. I'm out of the office for the next couple of days so I wouldn't be able to respond until Sunday, but we can pick this up then as well if you'd like. To contact support, you can message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

cheese124

4 years ago

@drewblueeye333 I have the same issue on pc this is the only game that does it. Its probably an issue with the game. I spent almost 6 hours trying to trouble shoot this.

EA_Aljo