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ONECYCLE1's avatar
1 year ago
Solved

My APEX ACCOUNT WAS BANNED

Hello, I am a former player of Apex Legends. My account was suspended in October 2023, and since then, I have contacted EA Customer Support multiple times via email but have not received any respons...
  • OldTreeCreeper's avatar
    1 year ago

    @ONECYCLE1 Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you. Live chat cannot help you, nor is there a phone number to contact.

    All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

    You can also check out your ban history here, but please note not all bans may appear here:

    https://help.ea.com/en/my-ban-history/

    If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    It is my understanding that you can appeal a ban a number of times, up to 3.

    Did you use the correct email?

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