Forum Discussion

2572764768's avatar
2572764768
New Novice
21 days ago

My game account was mistakenly banned, but EA ignored it.

My game account has been banned. I have contacted customer service, but it has not been unlocked yet. The permissions of the manual customer service are still insufficient, and she believes that my a...
gameplay discussion
Midnight9746's avatar
Midnight9746
Hero
21 days ago

@2572764768 Unfortunately any ban-related issue cannot be handled on the forums as this can only be looked into by the EA TOS Team.

For more information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.

2572764768's avatar
2572764768
New Novice
20 days ago
@Midnight9746  午夜9746 But I have used all the methods I know, and the problem still hasn't been solved, which is very bad for me. If I were a cheating player, I wouldn't be so persistent in solving the problem.
  • NerfMyAimPlz's avatar
    NerfMyAimPlz
    20 days ago

    @2572764768 

    Did you play from a gaming cafe/public computer, which I know is quite common in China? I personally would NEVER log in to my main account from a public computer since EA rightfully is banning accounts that play from a flagged CPU/GPU/Motherboard, i.e HWID banning. This is unfortunate for unaware people who get banned but necessary in a free2play pvp.

    • 2572764768's avatar
      2572764768
      New Novice
      15 days ago
      @NerfMyAimPlz No, I just used my personal computer. In China, due to EA's many erroneous bans, many people come to the studio to purchase finished accounts. In mixed mode, sometimes we encounter accounts that upgrade with bots on hold, but EA doesn't stop them. I killed them and was judged as cheating by EA. Now I want to know if there is a good way to check the video of my game. If there is, the problem will be better solved
      • Zulkiers's avatar
        Zulkiers
        15 days ago
        @2572764768
        Perhaps it's the fact you shot the bots that got you banned. False kills essentially.
        There are a few who use bot servers as gateways to boost the account they are playing. Easy way to get 300m+ snipes and 30ks etc. Flawless 2 Chamionships. Kill Leader and Champion Win. All because the foes were just bots.
        They don't need to be able to link you to the bots, as in most cases it's untraceable. The mere fact you shot the bots and got so many kills is all the evidence they need.
        If I were in your scenario, I probably would have let the ring go down to final ring and then erased the remnants in the final ring. Effectively protesting the bots. Let the map kill them. Don't get absurd stats that would get me targeted for ban. That or take the 2 minute penalty until I find a match that actually has players.
        If that's only BR, then play Mixtape. Avoid the ban bots and find players.

        Personally, if I were head of EA, I'd deny access outside NA, except maybe in Europe. Purely for security reasons. Depending on network security in SA, might allow that too.

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