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2572764768's avatar
2572764768
14 days ago
Solved

My game account was mistakenly banned, but EA ignored it.

My game account has been banned. I have contacted customer service, but it has not been unlocked yet. The permissions of the manual customer service are still insufficient, and she believes that my a...
gameplay
  • EA_Mako's avatar
    EA_Mako
    7 days ago

    This thread is getting way off track, folks.

     
    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.
     
    This is not something we're able to assist with on the forums, thread locked.
2572764768's avatar
2572764768
13 days ago
@Midnight9746  午夜9746 But I have used all the methods I know, and the problem still hasn't been solved, which is very bad for me. If I were a cheating player, I wouldn't be so persistent in solving the problem.
NerfMyAimPlz's avatar
NerfMyAimPlz
13 days ago

@2572764768 

Did you play from a gaming cafe/public computer, which I know is quite common in China? I personally would NEVER log in to my main account from a public computer since EA rightfully is banning accounts that play from a flagged CPU/GPU/Motherboard, i.e HWID banning. This is unfortunate for unaware people who get banned but necessary in a free2play pvp.

  • 2572764768's avatar
    2572764768
    8 days ago
    @NerfMyAimPlz No, I just used my personal computer. In China, due to EA's many erroneous bans, many people come to the studio to purchase finished accounts. In mixed mode, sometimes we encounter accounts that upgrade with bots on hold, but EA doesn't stop them. I killed them and was judged as cheating by EA. Now I want to know if there is a good way to check the video of my game. If there is, the problem will be better solved
    • Zulkiers's avatar
      Zulkiers
      8 days ago
      @2572764768
      Perhaps it's the fact you shot the bots that got you banned. False kills essentially.
      There are a few who use bot servers as gateways to boost the account they are playing. Easy way to get 300m+ snipes and 30ks etc. Flawless 2 Chamionships. Kill Leader and Champion Win. All because the foes were just bots.
      They don't need to be able to link you to the bots, as in most cases it's untraceable. The mere fact you shot the bots and got so many kills is all the evidence they need.
      If I were in your scenario, I probably would have let the ring go down to final ring and then erased the remnants in the final ring. Effectively protesting the bots. Let the map kill them. Don't get absurd stats that would get me targeted for ban. That or take the 2 minute penalty until I find a match that actually has players.
      If that's only BR, then play Mixtape. Avoid the ban bots and find players.

      Personally, if I were head of EA, I'd deny access outside NA, except maybe in Europe. Purely for security reasons. Depending on network security in SA, might allow that too.
      • NerfMyAimPlz's avatar
        NerfMyAimPlz
        8 days ago

        Whats really messed up is that EA often leave out the reason for the ban in the email they send. Seems like common practice to at least clarify what crime you have been convicted of hrmm. Must be a conscious decision from EA to leave it out and not some technical limitation of the banning system since it obviously is 100% clear what crime the account got banned for.

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