EA is one of the worst companies out there. Zero morals
EA is one of the worst companies out there. Zero morals
I was thinking they would actually try to help me. They don't even do a good job of trying to pretend to help. I was kind of excited for the new Battlefield game and was going to buy a PS5 just for that. I can no longer support any of EA's business with my money or time.
Sounds like you want them to link an account that you don't have access to the email used to verify it is yours, to your new account?
Do I have that right?
How exactly would you help you here?
Also why would they link accounts for a game that uses a cash shop to generate revenue?
What would keep me from giving my account to my friend when I am no longer using it, so he can have all my cosmetics for free while EA get's customer service points with some random person?
^^ Found the EA customer support agent.^^
Clearly did not read my post and ignored it and went straight to the "your fault" explanation.
I have a new EA account that I do have access to. It's supposed to be at account level 0 because I have literally never used it. But it's still at the same account level as my old account. I can't get the free Apex packs because I'm at the same account level as before. I don't have any crafting materials, legend tokens, cosmetics, skins, etc but somehow I am still at the old account level. So either they need to fix the account level back to 0 or give me the Apex packs that it rewards for every level you gain 1-20 and so on.
Either give me all my old skins back if I'm going to stay at the previous account level, or reset my account level back to 0 so I can get the free apex packs again.
Community ManagerHey @alexdelgado94,
Sorry to hear this happened and you've lost that content in-game. Just looking over the situation, it seems that your PSN account was linked to an older EA Account. Unlinking that is what's caused the loss of content, as explained here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
We cannot manually add or transfer content, so in this case the only way to try and get that back would be by re-linking your PSN back to the original EA Account. I've quoted the relevant part of that page below.
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.
That means you’ll permanently lose access to all of the following:
- games and game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- in-game purchases.
If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.
That's going to be complicated by the fact that you no longer have access to the original email address for your older account. What we can do in this case is try to verify the old account, which would then let us update that email address so you can access the original EA Account again. Then you'd be able to simply re-link your PSN to the original account that had all your content.
It looks like the first advisor had tried to go through that process with you, but wasn't able to verify enough information to make any changes to the account.
We would need to be able to verify more of the requested information to make changes to an account, so please reach back out to an advisor if you can recall any other info. That's not something we're able to do via the forums I'm afraid, sorry.
Community ManagerCommunity Manager
