Now I know why Apex died off: A fair warning to new/old players

Hey @alexdelgado94,

Sorry to hear this happened and you've lost that content in-game. Just looking over the situation, it seems that your PSN account was linked to an older EA Account. Unlinking that is what's caused the loss of content, as explained here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ 

We cannot manually add or transfer content, so in this case the only way to try and get that back would be by re-linking your PSN back to the original EA Account. I've quoted the relevant part of that page below.

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When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

That means you’ll permanently lose access to all of the following:

• games and game progress
• DLC, expansions, and anything extra you have for your game
• memberships and subscriptions
• in-game purchases.

If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

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That's going to be complicated by the fact that you no longer have access to the original email address for your older account. What we can do in this case is try to verify the old account, which would then let us update that email address so you can access the original EA Account again. Then you'd be able to simply re-link your PSN to the original account that had all your content.

It looks like the first advisor had tried to go through that process with you, but wasn't able to verify enough information to make any changes to the account. 

We would need to be able to verify more of the requested information to make changes to an account, so please reach back out to an advisor if you can recall any other info. That's not something we're able to do via the forums I'm afraid, sorry.