Forum Discussion

00000llllliiiii's avatar
00000llllliiiii
5 years ago
Solved

RISK of spending money on APEX legends

I joined the apex community halfway through season 6, and made a good amount of in game purchases.  Battle passes, packs, coins to get that one skin you want.  The dev's do a good job, it's a great game.   

But like many who have been hacked and banned for cheating, and now have had their account unplayable, it really isn't fair that you can't get a refund on purchases if they decide to keep the ban.  Their servers have a real lack on security, and their customer service has no interest in helping.  I've been waiting weeks for resolution from their Terms of Service team, and it doesn't seem like a resolution is going to end up in my favor.  I'm honestly tired of having tantrums with their stoic customer service, and just waiting for a resolution email so I can go ahead and see what my bank will do for me to get my money back, a few weeks is enough time to be waiting on their TERMS OF SERVICE TEAM.  Do they just sit on their thumbs? 

Some warnings to look out for: 

-if you're getting a "operation code:leaf connection error" repeatedly, i think someones attempting to hack your account or the server you're on.  It would happen repeatedly until I finally got a "you're logged into two computers at once" which I figured was the server just telling me 'oh damn, you got disconnected, but it thinks you're still connected' when it really was 'you're really logged in on two computers'  ...  Now that i play on a alternate account sometimes, I've never had the code:leaf issue.

-check your rank stats, and how many games get played.  cheaters really like to run hacks in ranked, and that will get you banned quick.  So i guess if you can change your account security in the time it takes them to play a bunch of cheats in ranked you might be able to save your account.  When you are banned, you can still log in and look at account stats and do everything (EVEN MAKE PURCHASES) but you get logged out when trying to matchmake.  Ever wonder why sometimes they don't give you a third in trios? lol.  I think i've played a few ranked games with friends, but it was all of a sudden in the double digits with tons of damage and kills.  

-Enable 2 step authorization . 

EA doesn't care, I'm sure they just believe you'll spend money on another account.  Hey, perhaps they're the ones doing it, or giving the login information to their friends? Selling accounts on the side. They made over 100 dollars off of me for product I no longer have access to.  

Just really ticked me off that it happened after I treated myself to a 40 dollar coin pack I barely got to spend. Honestly seems fishy.

Well good luck guys, have fun.  Games are good, but support needs to do better, especially when you're dealing with people's money.

gameplay discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @00000llllliiiii if there is a ban on your account theny you will need to speak to our Terms of Service team.

    If you have raised an appeal with our team then the best thing to do is to give the team time to investigate and respond.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    In relation to your post,  if you have not already then I would recommend taking a look at our account security articles so as to ensure that your account is secure and no one else can gain access to it: https://help.ea.com/en-gb/help/account/how-to-maintain-account-security/

    Darko

13 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @00000llllliiiii if there is a ban on your account theny you will need to speak to our Terms of Service team.

    If you have raised an appeal with our team then the best thing to do is to give the team time to investigate and respond.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    In relation to your post,  if you have not already then I would recommend taking a look at our account security articles so as to ensure that your account is secure and no one else can gain access to it: https://help.ea.com/en-gb/help/account/how-to-maintain-account-security/

    Darko

  • 00000llllliiiii's avatar
    00000llllliiiii
    5 years ago

    It's been almost 4 weeks of waiting for a response from TOS.  If you think about it, it's 4 month's of basically not being able to utilize something that I've paid for.  There is no contact info for your Terms of Service team, when you ask to speak to a representative through banned acounts, you inquire via email.  when you do it for hacking, you get outsourced to a chat team, when you speak to someone on the phone they can't do anything.  I'm getting pretty miffed about this situation.  

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @00000llllliiiii Ehh going to your bank and filing this claim would be putting you committing a felony crime. Filing a false claim can land you in a lot trouble. You indeed got what you paid for when your purchased said things. This post can also be used to show the bank you are filing a false claim. Who would then call the local police to handle the situation.

    Just take your loss I would not try to do charge backs. Unless you like felony charges that is.
  • Pure_Funk_Nugge's avatar
    Pure_Funk_Nugge
    5 years ago

    @E9ine_ACIt's opening a can of worms but you aren't getting a felony for trying to get your bank to reverse a charge. You may have issues with your bank as it will be investigated and EA will hold their stance that you purchased digital content prior to and account issues. Your bank will then inform you that they cannot reverse the charge and give advice on being cautious in future online purchases.

    Sorry there is no felony happening unless intent to defraud can be established and in this case it certainly cannot.

  • 00000llllliiiii's avatar
    00000llllliiiii
    5 years ago

    LOL. felony? wow.   yeah, i just want my money back for things i paid for that i no longer have access too because of EA's failure to provide decent customer service.  I'm sure the bank would refund me and say to be wary of how i spend in the future.  My bank would probably warn other EA customers when spending money on this service  I'm not committing fraud, I was scammed one way or another and paid for a service that EA can't provide.  A felony? Local police? WOW.  Don't be an idiot man, the bank can say NO also, if they don't think it's a legitimate claim.  Take a loss?   Why'd you even waste your time lying like this?

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @00000llllliiiii Chargeback fraud, also known as friendly fraud, occurs when a consumer makes an online shopping purchase with their own credit card, and then requests a chargeback from the issuing bank after receiving the purchased goods or services.

    The key difference between a chargeback and a fraud chargeback is that in the case of a fraudulent transaction, the chargeback amount is automatically debited from your account, even if you've already provided the goods or services. ... Transaction is illegal or prohibited.

    So yes it if came down to it. It is a crime of fraud. This is no lie this is 100% public knowledge and depending on the size of the dispute would determin if felony amount.
  • 00000llllliiiii's avatar
    00000llllliiiii
    5 years ago
    @E9ine_AC i'd be disputing EA's fraudulent services. I wouldn't be committing fraud. i'd be making a dispute. why am i even arguing with you?
  • JjumpingJjack's avatar
    JjumpingJjack
    5 years ago

    It is not Respawn's or EA's fault, that your account got banned.

    You had 2FA active?

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