Forum Discussion

qimengqimeng

Seasoned Newcomer

9 months ago

Solved

There are no cases after sending emails in eahelp

Why did I send the email No cases were found in the case

EA_Aljo
9 months ago
Hi there. Try signing out of the help site. Then, see if you can submit another case without being signed in. You should be able to do this. Let me know if you have some trouble with it. Thanks!

lovsken

Newcomer

11 hours ago

I had the same problem, but after switching to clean browser with no adblock or extensions, my case was submitted successfully and I got access to live chat.