@E9ine_AC wrote:
@spyden1_TTVWell they do care for their players on their game or they would not punish people who openly breached the terms of service policy that you agreed to upon creating the account. with previous offenses, they decided the ban will stay in place due to repeat offender breach repeating the same violation as last time. While it was not you on the account you are responsible for the account and who can access the account. Anything said on the account is your responsibility. It can be rough I know but having being punished once for it and allowing it to be done by a friend who had access to the computer and account the verdict falls on you.
Problem is that they don't just punish players who openly breach the TOS. I received an email over the weekend that my Apex Legends account was banned. I have never in my life played Apex Legends. There was a purchase of the free PC version for 0HK currency (obviously purchased outside of the US) on Saturday and on Sunday the account was banned. Realizing this, I changed the password and added 2-step security on the account. I requested a suspension of the ban in case I wanted to play Apex Legends in the future. They claimed to have "investigated", but provided no evidence of such other than a form letter response where they stated that the ban will stand. It would be fairly easy to determine that the IP addresses being used do not match any of the iP addresses that I have previously accessed the account from and that the hacker wasn't even playing in the US.
If my credit card account was hacked I would not be responsible for charges so why am I responsible for the activities of someone who hacked my game account? The bottom line is EA has terrible customer support and I will certainly consider that in the purchase of future games from them. They aren't a company worth supporting. In a way, I should thank EA because there are plenty of other game studios that will benefit from my spending of money elsewhere.
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