About my Apex account being banned after being stolen
Hello dear EA, I received your email
I believe that you have carried out a comprehensive inspection and found the cheating behavior, but what I want to say is that the ip you detected the cheating behavior is not my ip? My account was stolen on the night of March 10th, you can check when the cheating was done, and I can let you check my computer hard drive! I really don't know about this.
Please, I really don't know about this, and I really love this game, I can't lose him, I've had a really bad life these two days, I'm really about to collapse, please help me, Remove the sanctions imposed on my account.
I promise I will turn on settings useful for the security of my account and this will never happen again!
And I didn't find any bans in my case, please, I really can't lose this game!
Hi @SAIYaJinNO1,
I'm sorry to hear this situation has caused distress for you. It's never a great feeling to discover your account has been compromised and then banned.
We really can't look into this from the forums though. The Terms of Service team is the only team who handles ban. To have this looked into to see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by filling out the webform and that'll send in an appeal to that team.- EA_Lanna
