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Antiweimo's avatar
Antiweimo
Rising Newcomer
8 days ago

About not being able to receive email support

Hello everyone，

My Apex Legends account was wrongly banned on October 14th. I filed an appeal immediately . At that time, my mind was very confused . I didn't explain the situation clearly . My initial appeal received a response , although the outcome was disappointing . At that time, after finishing my ranked match, I chose to play Quicker matches . Then i want to relax to play my phone. But , I received some bad news; I can't log in . When I restarted APEX, the page showed that my account was banned . And now , I want to attempt to appeal for the second time . The page showed "This issue isn't supported by advisors" . I don't know why . As a player, I have already played for over 1,000 hours . I know, these moments don't mean much compared to others. But after getting into this game, I feel like it will be with me for a long time . That's why this punishment is so hard for me. I am an ordinary player, and cheating makes me feel ashamed. I know the forum cannot lift the ban. But the page is showing this problem, and I don't know what to do. This page can't even proceed to the next step. I hope you can tell me how to proceed to the next step .

Thanks for your reading . 

discussion

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi Antiweimo​, 

    Sorry to hear the EA Help site is populating that page. Could you try these steps and let me know if that helped the case send through? 

    Let's see...could you try this workaround, and let us know how you get on with those steps? 

    • Open a private window / incognito mode
    • Click on this guide: Get information on EA Account locks, bans, and suspensions
    • Scroll to the bottom and select 'Contact Us'
    • DO NOT SIGN IN > Click 'Continue as Guest' instead   
    • Fill in the information asked for, and for the 'email address' part, try using a different email address for now.
    • Click 'Submit'

     

    Hopefully, that helps the case connect through so our Terms of Service team can look into your ban for you.

    - EA_Lanna

  • Antiweimo's avatar
    Antiweimo
    Rising Newcomer
    7 days ago

    Thanks for your reply . I know I need to ask for help from the EA TOS TEAM .That's what i do. Then the page shows the image I uploaded . Is there another way to contact the EA TOS TEAM ?