Forum Discussion

Seasoned Newcomer

5 days ago

Solved

Account Banned & Empty Penalty History

Hi EA Community Managers, I am reporting a severe technical synchronization issue regarding my account (EAID: Zrenwwv). The Problem: My account is currently locked, but my Penalty History is comp...

discussion

gameplay discussion

EA_Claus
4 days ago
Hey everyone,

I merged your reports together to let you know that we can't help you with your disputes here on EA Forums, we don't have visibility on your accounts.

If you have not yet been able to submit a dispute on the website, please reach out to the Support Team to check with an advisor why this might be the case.

I'll recommend you also check your emails; if you submit too many disputes, you might have already received a final answer from the Terms of Service moderation team.

Our advisors will do their best to continue assisting you in submitting a dispute.

WhoCareQQ

Seasoned Newcomer

4 days ago

My penalty record is blank, but my account is still blocked. I want to ask, I don't even have an appeal button. Clicking on other parts connects me to customer service, but they just say they don't have the authority to handle it and redirect me back to the penalty record, which is completely empty.

A customer service representative said they would help me, and told me to wait three hours. But after three hours, there was still no result, and they gave me the same sales pitch again.