Account Banned after I was hacked
Just wondering what can be done about this. I already made a claim ticket. I haven't played Apex since December. I got an email today saying I was banned. Loaded my PC and saw some changes I know I d...
Forum Discussion
Thank you. Is there a direct contact page for EA TOS department? I submitted a claim ticket, but it was in a general section.
EA_Lanna
Community Manager
Community ManagerHi @T3Deliciouz,
There isn't an alternative way to reach the Terms of Service team. They can only be reached through the webform which can be sent in by the player directly or by the support team on behalf of the player.
If you've done that, then you've done the right thing and it's now a matter of waiting. It may take a while to hear back from the Terms of Service team. They seem to be working through a high case volume at the moment. Once your case works it's way through the queue and Terms of Service have reviewed your case, they'll respond to you through email from the address noreply@ea.com.
- EA_Lanna
There isn't an alternative way to reach the Terms of Service team. They can only be reached through the webform which can be sent in by the player directly or by the support team on behalf of the player.
If you've done that, then you've done the right thing and it's now a matter of waiting. It may take a while to hear back from the Terms of Service team. They seem to be working through a high case volume at the moment. Once your case works it's way through the queue and Terms of Service have reviewed your case, they'll respond to you through email from the address noreply@ea.com.
- EA_Lanna
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