Sorry to hear about your Apex account getting hacked like that. The forums can't do anything with bans, but try heading to help.ea.com/customer-care and submitting a case through the hacked account/support option. Explain the timeline of the compromise and that you're blocked from normal appeals. Include whatever proof you have (logins, IPs, etc.) and they should look into it. Good luck getting it sorted.
Thank you for taking your time to reply. Ive tried all of that and they all send me to submit an appeal which obviously doesn’t work. What I mean by it doesn’t work its the fact that when I click submit I get sent over to this page that has no resolution nor option for me. Everything else sends me to an advisor that tells me that I need to click submit and appeal and contact terms of service by email but as you can see not an option.
Yeah, the appeal process is unreliable and puts a lot of hacked account players in that exact loop with no real option. I hope you can get it resolved!
Community ManagerHi imnotcheating55,
Sorry you've been having trouble sending an appeal for your ban. I'm honestly not sure why this is happening, but the screenshot you shared is interesting. You mentioned this:
when I click submit I get sent over to this page
Does that page in the screenshot you shared load after you click submit on the violation logged in the Penalty History tool?
- EA_Lanna
HelloEA_Lanna, No this is from webform. I don't have anything in the penalty history because the hacker tried appealing the ban.
Community ManagerHi imnotcheating55,
Apologies, I missed this notification. If there's no way to send in an appeal through the Penalty History or the web form, please get in touch with our support team and let them know what's happening. They may be able to assist you with an appeal from there.
To reach them, follow these steps:
- EA_Lanna
Community Manager
