Account hacked, appeal limit reached — need EA help

Hi EA Community,

I'm from China and I'm desperately looking for help. I really care about my account and I don't know what else to do.

My Account:

• EA ID: LoveMySummer5
• Email: [edit: email address removed]
• Game: Apex Legends
• Ban Date: October 28, 2023
• Ban Reason: Suspicious competitive advantage

What Happened:

My account was hacked. On June 13, 2026, I finally recovered it with the help of EA agent Anushka. EA's login log shows no activity on my account from September 2022 to March 2026 — which proves the ban happened while the account was in the hacker's hands, not mine.

My stats are completely normal — KD 1.2, average damage 440, highest kills 13. I have never used any cheats or exploits. I've had this account since 2012 and I deeply care about it.

Why I Can't Appeal:

1. Penalty History tool is empty — The ban doesn't even show up there, it just says "No history"
2. "Appeal limit reached" — I can't submit any more appeals through the normal system (probably because whoever had my account already used up all attempts)
3. Web form has no "Email us" option — I tried the EA Help contact form but there's no way to reach the support team by email

I've been going in circles for days. I just want a real human to look at my case and see that this ban was caused by the hacker, not by me. I'm requesting a manual review under EA's Compromised Account policy.

If any EA community manager or staff sees this, please help escalate my case. I'm happy to provide any verification or screenshots needed.

Thank you so much for reading.