Account recovery

To whom it may concern,
I am writing to express my disgust against EA in relation to their inconsistent and unfair moderation policies, particularly those resulting in account bans.

The core issue lies in the fact that while voice chat is not monitored or recorded, text chat is actively moderated, often leading to bans even in situations where the banned user was not the instigator of any inappropriate behavior. This creates a biased enforcement environment where context is ignored, evidence is incomplete, and users are penalized unfairly.

Many users have been banned for defending themselves or responding to provocation that originated in unmonitored voice channels. This lack of transparency and uneven policy enforcement raises serious concerns about due process, digital rights, and consumer protection.

This issue deserves collective attention and accountability from the company responsible.

Sincerely,
An Og player unfairly banned!