Solved
Apex account banned, but ban does not show up on EA’s ban history
- Hi! My account on Apex won’t work anymore, everytime I connect to a match it bring me to the home screen and it’ll say that “the client’s game account has been banned: Banned. I don’t know why this happened, this started on december of 202, I’ve never cheated nor have I tried to cheat. I tried to dispute this a few months back but it was never on my ban history, fast forward today and I tried it again and I still can’t play, I tried to dispute the ban again but it’s still not on my ban history and I don’t know why? I’m just really confused cuz if there aren’t any bans on my account then why does it say that I’m banned to play matchmaking on apex? Please I really need help because I don’t want to lose my progress on that account. Thank you I hope this gets resolved soon!!
In relation to any ban @SpeedingHellcat, you will need to speak to our Terms of Service team
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
