Forum Discussion

Oww_gaming's avatar
Oww_gaming
4 years ago
Solved

Apex Account got banned for no reason.

I got banned for no reason.  Around March of this year was the time that I wanted to start playing Apex again. After a year of not playing Apex. However, my email account got hacked and my Apex ac...
discussion
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey all, for any TOS issue you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

Oww_gaming's avatar
Oww_gaming
4 years ago

@Kyldenar why are you generalizing? I won't be looking for help if I know I did something wrong and again I am mainly playing with my friends. I rarely go solo and when I do I rarely use in-game voice chat or text chat. 

Asmodeus566's avatar
Asmodeus566
Hero+
4 years ago

@Kyldenar No reason to post in all caps.

@Oww_gaming Sorry to hear about what happened to you. Getting hacked is never fun but glad to hear that you were able to get that fixed. I do have to agree with @Kyldenar there is always a reason for a ban. Not all of the reasons revolve around cheating in the sense of using hacks macros and such, there are also things like playing constantly with cheaters, boosting other players and or playing with others to be boosted (EA/Respawn is currently cracking down on this), teaming with other teams to farm damage or kills, being toxic, sabotaging other players games, the list goes on. Think about all the games you played how you played them and who you played them with and you might figure out the reason.

Occasionally and this is a rare thing a false ban does happen. So if after a lot of thought about this if you feel that your account was unjustly actioned upon you should submit a ticket to the ToS to dispute the action. 

If you are suffering from depression please seek some professional help. I agree that Apex is great for some stress relief or letting off some steam and having fun but it can not help with depression nor can any form of gaming.

I wish you the best of luck in your endeavors.    

  • Oww_gaming's avatar
    Oww_gaming
    4 years ago

    After knowing the reason for the ban, it was a fraudulent payment. I used my PayPal and saw nothing. no reverse charges or whatnot. 

    Now they told me that they won't be replying on this matter. 

    What kind of support is this if they don't reply?  I have proof and am willing to work with them on this case. 


    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey all, for any TOS issue you will need to speak to our Terms of Service team.

      The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

      1. Click Contact us at the top of any page on EA Help.
      2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
      3. Choose your platform.
      4. Select Manage my account, then Banned or suspended account.
      5. Fill out any other details below.
        • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
      6. Click Select contact option.
      7. Sign in to your account that has the ban or suspension, if you aren’t already.

      Darko

About Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.31,291 PostsLatest Activity: 22 minutes ago