Forum Discussion

5 years ago

Solved

Apex Account Says Banned When Loading Into A Game

This morning when i got out of my online classes I was going to play some apex with my brother. We were entering a match and right after the loading screen I get a big error saying ERROR: ACCOUNT BANNED. This confused me because i literally did nothing to be banned. The wierd thing is that i can load into firing range no problem, i can run around, shoot, do whatever i want. The lobby and the Firing range are the 2 things i can access. I filed a report and am waiting on that, but while i wait i thought I would ask the Community. Is this normally what happens to banned players? Do they have access to the lobby and Firing range or is this a bug that I am Victim of. If someone from EA has access to logs showing my ban reason I would also like to know that.

discussion

DarthValtrex
5 years ago
@Eiscu You’ll need to contact EA support. Click on the link below it will take you to an official EA page that will show you hot to get more information about the ban. How to dispute the ban and so on. I have heard disputes and getting a resolution can be a slow process. There is not much the forum can do to help you with disputing the ban.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

13 Replies

DarthValtrex
Hero (Retired)
5 years ago
@Eiscu You’ll need to contact EA support. Click on the link below it will take you to an official EA page that will show you hot to get more information about the ban. How to dispute the ban and so on. I have heard disputes and getting a resolution can be a slow process. There is not much the forum can do to help you with disputing the ban.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Alpapichupaps
5 years ago
Hi @Eiscu has your problem getting banned being resolved? I noticed that you posted your concern last June. The same thing just happened to me right now as I was playing with my friends. I just wanted to know how long does it take to have the ban removed from your account if your ban has been lifted or this is still in process? seems like the replies are noting that it takes some time before something happens. hope all goes well with you and hope you can enjoy playing apex again.
As for me I wish my ban should be lifted. I just recently purchased 100 apex packs. LOL! September Sale went on.. It would be such a waste and I will get really frustrated if my ban will not be lifted.
MandatoryIDtag
5 years ago
@Alpapichupaps It's not a quick process I'm afraid bud. Have you already filed an appeal for your case? If not I would highly recommend you do so. Any evidence you can provide to prove your innocence would be a great help too.
matzesingt
5 years ago
Probably another Macrouser that got slapped 🙂
Eiscu
5 years ago
I made 3 appeals which I believe is the max, I really wished my ban would have been lifted but it’s not looking likely.
BurnYaBad
5 years ago
lol!!!!!
EctoSpirit
5 years ago
I was Banned too for no reason I might of gotten Hacked or something I was away from apex for a couple months but its the same with me I can get into the lobby and firing range but nothing else
E9ine_AC
Hero+
5 years ago
@EctoSpirit This is only something the TOS team can address. You will need to file a ticket with them to contest the ban. Provide as much information as you can to prove you are the owner of account they will have checks on their end as well for other things.
EctoSpirit
5 years ago
@E9ine_AC I Said as much as I could but I guess I didn't fully tell them that it was my account should I make another contact so they know its my account?
E9ine_AC
Hero+
5 years ago
@EctoSpirit No im sure they will assume your the owner and such. Just something i tend to tell people just to give everything they can to prove ownership and it possibly being compromised. They have HWID checks and can see if your pc was the main source of all logins then all sudden it has changed to another location.

Also go in and add 2 step verification generate apex codes and use a encrypted password (As a example) 9x8nh^gTT{gY9*L(

Never use same passwords across different emails / logins and such always have different settings for it.