Forum Discussion

6 years ago

Solved

Apex Account Says Banned When Loading Into A Game

This morning when i got out of my online classes I was going to play some apex with my brother. We were entering a match and right after the loading screen I get a big error saying ERROR: ACCOUNT BAN...

discussion

DarthValtrex
6 years ago
@Eiscu You’ll need to contact EA support. Click on the link below it will take you to an official EA page that will show you hot to get more information about the ban. How to dispute the ban and so on. I have heard disputes and getting a resolution can be a slow process. There is not much the forum can do to help you with disputing the ban.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

EctoSpirit

5 years ago

I was Banned too for no reason I might of gotten Hacked or something I was away from apex for a couple months but its the same with me I can get into the lobby and firing range but nothing else

E9ine_AC
Hero+
5 years ago
@EctoSpirit This is only something the TOS team can address. You will need to file a ticket with them to contest the ban. Provide as much information as you can to prove you are the owner of account they will have checks on their end as well for other things.
- EctoSpirit
  5 years ago
  @E9ine_AC I Said as much as I could but I guess I didn't fully tell them that it was my account should I make another contact so they know its my account?
  - E9ine_AC
    Hero+
    5 years ago
    @EctoSpirit No im sure they will assume your the owner and such. Just something i tend to tell people just to give everything they can to prove ownership and it possibly being compromised. They have HWID checks and can see if your pc was the main source of all logins then all sudden it has changed to another location.
    
    Also go in and add 2 step verification generate apex codes and use a encrypted password (As a example) 9x8nh^gTT{gY9*L(
    
    Never use same passwords across different emails / logins and such always have different settings for it.