Forum Discussion

Shadow666Hawk's avatar
Shadow666Hawk
Rising Newcomer
3 months ago
Solved

Apex Legends account issue

I previously have my EA account connected with Google. Today when i tried to login its was not working through google, so i logged in through Epic game and steam account which has same email like EA....
discussion
  • EA_mplsnow's avatar
    EA_mplsnow
    3 months ago

    Hey Shadow666Hawk​, 

    It sounds like you might've signed in on or linked your platform accounts to a different EA account than the one you accumulated past progress and skins on. Can you check your account information page for the 'Member since' date to confirm if the account creation date matches the year you started playing Apex? If the dates don't align, then that would suggest there's another account out there that's storing your data. 

    For context, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress. 

    In this case, you'll need to locate and re-link your platform to its original EA account to try restoring any missing progress. If you're running into any trouble getting the original accounts re-linked, please contact live support so they can look into it, as we aren't able to access or discuss account information here on the forums.

    Let us know how it goes, thanks! 

WolfBoss12's avatar
WolfBoss12
Traveler
2 months ago

i just found a account when i tried one of my other emails to a email i dont know, i cant post images.

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
2 months ago

Hey WolfBoss12​, 

If you're unable to sign in to the accounts you've located, it'd be worth connecting with our live support team to have them help look into them and confirm if one of them is storing your past progress. Unfortunately, we don't have access to account information and can't look into this with you here on the forums. 

Generally speaking, you'll need to know either the email address or the EA ID for live support to locate the account and start the recovery process. 

Let us know how it goes, thanks! 

Featured Places

Node avatar for Apex Legends General Discussion

Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.Latest Activity: 5 months ago
33,089 Posts

Recent Discussions