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Ongoingxela's avatar
Ongoingxela
4 years ago
Solved

Apex warning turned into ban

Hi me and all my friends received warning emails, but resulted in Ban for our club name that was inappropriate and in poor taste. 

Seems to be that this is a wide spread issue. Do we all need to open disputes or will this automatically resolve?

Thanks 

discussion

5 Replies

  • Wingofan's avatar
    Wingofan
    4 years ago

    I got on today and it said I was banned for my club name that my friend made he wanted me to Join so we could have a club in apex I didn’t know  what the name was he just added me in my x box is there anyway to get unbanned because I have spent money and gotten a lot of progress with badges and I have an heirloom for wraith 

  • Hanonaut's avatar
    Hanonaut
    4 years ago

    You can submit a TOS support ticket to try and get unbanned. https://help.ea.com/

    I would not hold my breath though, they are as helpful as a comb for a bald head. You'll just get something like this: "Thanks for contacting EA, we have done a thorough investigation and decided that no action will be taken"

    Good luck lol

  • Hanonaut's avatar
    Hanonaut
    4 years ago

    https://help.ea.com It's worth a shot to open cases. Be warned: they are probably flooded with disputes so they would probably be even more feckless than usual.

    This is just my opinion.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Sorry for the trouble with this, @Ongoingxela @Wingofan . 

    A small number of those actions intended as warnings appear to have been applied as bans as well, but that should be corrected at this point.

    If you or your friends are still unable to log in, please send in an appeal to our Terms of Service team so they can take a look.

    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

    @HogynDrwg 

    If the name resulted in a warning or ban, probably best not to ask that it be repeated on the forums, thanks. 😉 

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