Apex wrongful ban!
I need to speak to a developer or someone real in support staff as my account was wrongfully banned on September 16, 2024. I have over 1000 hours on the game, 4 heirlooms, and had spent hundreds of dollars on the game. I did not play for almost a week and came back to ban. I have never cheated in any game and I only que with full parties and on the rare occasion I do not have a full party I do not use in-game voice chat. So there is no reason I should be banned. I have filed multiple disputes on this ban and they have all been declined; however, I have yet to be told the exact reason I have been banned. This is ridiculous. Why in the world would I cheat or do anything to get banned when I have over 1000 hours on the game and spent that much money. That does not make any sense. I need someone to tell me how to move forward with this as I refuse to let this happen when i have done nothing wrong. I need this reverted and I do not know how to move forward given EA's apparently horrible support system. Any help would be amazing because as I said before this is ridiculous.
@Chuck_DiLo Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this EA guide on bans and suspensions :
https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.
It is my understanding that you can appeal a ban a number of times, up to 3. Sadly if you have already put in 3 appeals, its likely that the ban is permanent.
