Forum Discussion

Seasoned Novice

4 years ago

Solved

Ban Not Showing Up in My Ban History

About 4 days ago I was banned. I appealed the ban to which EA responded that I violated the TOS or broke the User Agreement. I reviewed both and have not violated any TOS or broken the User Agreement...

discussion

EA_Darko
4 years ago
You will need to speak to our Terms of Service team @Terribyte_ZA.

As it states on the ban page, not all bans will be displayed there.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

EA_Darko

Community Manager

4 years ago

You will need to speak to our Terms of Service team @Terribyte_ZA.

As it states on the ban page, not all bans will be displayed there.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Terribyte_ZA

Seasoned Novice

4 years ago

As I have stated twice in my original post, I did contact the TOS team and they refused to give me any information about why I was banned. They then told me that they would no longer reply to any emails I sent them about the matter. I do not see how a company can be held accountable for mistakes they may have made if they are not willing to discuss the actions that they have taken toward their customers. They gave me no opportunity to determine if my account was hacked or if perhaps a background app I had running on my computer while playing Apex was mistaken as software used to cheat.

EA_Darko
Community Manager
4 years ago
Hey @Terribyte_ZA if our TOS team have declined your appeals then there is nothing that we can do to change this on AHQ.

Darko