Forum Discussion

4 years ago

Solved

Banned for no reason

I received a ban at the beginning of this month on my Apex Legends account for supposed 'cheating'. However I have never cheated once in my life. I have been explained by EA Terms of Service that I w...

discussion

EA_Cade
4 years ago
Hi @TheN1ghtlock,

If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.

EA_Cade

The Sims Team

4 years ago

Hi @TheN1ghtlock,

I can't really speculate on why the new account was banned, you would need to take that up with the Terms of Service team on the new account for any information related to a ban.

TheN1ghtlock

4 years ago

@EA_Cade I have already contacted them and once again, The Terms of Service team said it was down to 'cheating'. Which I once again have not done.
It makes no sense why I am receiving this sanction.

The Terms of Service team are constantly closing cases on me. I don't believe there is any investigation taking place no matter how much they say there is. I would just like to know how I can create an account without being sanctioned instantly.
There is clearly some form or error or bug taking place, whether that is a hardware ban or not, I would just like to know what further action to take but no one can provide me with a truthful response.