i bought apex coins and did not recive them can you help me
You probably will not be getting your coins back so you are aware... they have a history if you look in forums of taking your money but not giving coins and then not giving you the support needed to get them back....
This is the issue I went through and never got my coins..
---------
I purchased 6000 coins with a bonus 700 on 9/6/23 with intent to buy the featured event package loba skin with 60 crates
Purchase was made... money was taken from my bank account and no coins were given to me... I recieved no coins...
I wait till next day and contact EA support talking to rohit... who informs me I need to wait 24 hrs...
I wait till the next day which is 9/8/23 and contact EA and again get put on with rohit since i continued my case.. I go through a long chat with rohit discussing getting my coins... he says he see's there may be a glitch on there end and needs to mark it as a bug and send it to someone higher... I then tell him no I dont want that I simply want a refund he tells me he basically wont be sending in the bug ticket then and now I need to contact playstation support for refund
I ask rohit if its a bug why cant that be looked into even if i am getting a refund... My question is dodged and conversation ends
I contact playstation for refund... point blank they wont give a refund since it qualifies as some TOS thing where they dont have to refund it... they document that I recieved the coins as well and nothing they can do... however I never recieved the coins... anyone with access to my account or see what coins I have spent can see I spent no coins... so he tells me to go back and contact EA if I want the coins
I contact EA again this time put on with shivam... after talking with shivam he also states that it looks like I recieved the coins... I did not however recieve them... upon further conversation with shivam he tells me he sees that there is a potential glitch and bug on there end and that other players could probably be experiencing the same issue... I asked him then if you know this can you assure me I will get my coins... he said no I cant assure anything but we will look into it...he then tells me to watch the forums and gives me a generic link to the forums with no post or anything about coin issues... later in the forums a moderator tells me thats odd and they should have checked to see if I spent any coins .... so I am now highly frustrated at this point having lost 65$ for coins that I was gonna use for a timed event
-----
You will have little luck getting your coins back.... if you do get them I would be curious to hear you say so here... but everyone I have read talks about EA and Playstation not giving the coins... and your just out the money.... I am saying this cause with all the hassle of screenshotting the receipts and giving them all the info they will simply tell you there is nothing they can do... it will be a waste of your time
There is a lack of support... My suggestion is if you dont get the currency that you purchased... simply stop buying coins from them... as if it happens again there simply taking money but not providing a product... it becomes a better business bureau issue at that point and I would submit a claim to them
Im not able to Purchase apex coin the 11,500 one, I just can buy 500 or 1000 one somehow! wont sell us that 11,500 becouse we get 1500 coin bonus ? I thought its a bug and was waiting 24h and still all those apex coins with bonus, game wont let us buy them
Community Manager
