Can't relink my steam account after getting hacked

Hey vyneverwinter​, 

Good to hear that you were able to recover the account! If you haven't already, please go through these security steps to protect your account and prevent unauthorized access going forward.

Typically, EA accounts have a cooldown period between unlinking and linking a platform account. Since the unlinking happened while your account was compromised, you'll want to contact live support and have them work with you to see what options are available in this case. 

If you're receiving pushback from the NextStep bot, please try this web form instead. Once you're redirected, there should be an option to chat with an advisor if you scroll to the bottom of the page. 

Let us know how it goes, thanks! 

I submitted the form but I keeps leading back to this page instead of redirecting me to an advisor. And the option to talk to an advisor is not accessible for me.

vyneverwinter​ Thanks for that update. 

Can you try accessing the form at different times of day? At times, I believe especially when there's high traffic, the chat option might be greyed out. We appreciate your patience with this, since live support is the only way to get direct support with account-related issues. 

I've tried it at different times of the day and on several different days. All show the same result.

vyneverwinter​ Just to confirm, have you tried selecting a different topic as your issue? You might need to play around a bit to see if the option appears then. It might also be worth trying a different network connection and using a private or incognito window. 

I just tried doing all of that as well but I still get the same results. The option is still grayed out for me.

vyneverwinter​ Thanks for getting back to us.

Have you tried using a different device to access the web form? If you've been trying on mobile, it might be worth using a PC instead. Since it's been a couple of days, have you had any luck connecting with an advisor?