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JillxKills's avatar
JillxKills
3 years ago
Solved

EA Account False Ban

Ok, where to start. My EA Account was permanently banned in the end of October. The only game that I play is Apex Legends. I started on console season 0 and transitioned to PC in July 22. I have thou...
discussion
  • XHelperZ's avatar
    XHelperZ
    3 years ago

    @JillxKills 

    Hideouts is not someone who assists with unbanning players, the best place for contact would be via the ToS team.

    Manipulation of game files via CFG's can be bannable if it removes certain effects that could give more visibility.

    Performance configs should be fine, though do note that it's generally better to stick to the in-game settings where possible.

    As for why the permanent ban got overturned for another, I wouldn't know, though if they've decided to make that decision they must've had a reason.

    Now do note that AHQ is a community forum, account issues cannot be assisted with here.

    You could try to contact the ToS team again unless specified by them to not send in any further tickets on the matter.

    If they've decided to uphold the ban, it's most likely a permanent decision.

XHelperZ's avatar
XHelperZ
Hero+
3 years ago

@JillxKills 

Hideouts is not someone who assists with unbanning players, the best place for contact would be via the ToS team.

Manipulation of game files via CFG's can be bannable if it removes certain effects that could give more visibility.

Performance configs should be fine, though do note that it's generally better to stick to the in-game settings where possible.

As for why the permanent ban got overturned for another, I wouldn't know, though if they've decided to make that decision they must've had a reason.

Now do note that AHQ is a community forum, account issues cannot be assisted with here.

You could try to contact the ToS team again unless specified by them to not send in any further tickets on the matter.

If they've decided to uphold the ban, it's most likely a permanent decision.

  • JillxKills's avatar
    JillxKills
    3 years ago

    Hideouts is well known for assisting pros and recently overturned a false ban for a pro player or at the very least assisted in getting that account restored.

    the player that I mentioned that just had his account restored was literally banned for editing the config files to remove ALL visual clutter including his gun, which you just cited as an offense that should result in a permanent ban. So what's the justification for this turning into a temp ban when he was clearly cheating? But I can't even get a REASON for my permanent ban. 

    There is a complete double standard by EA/Respawn in regards to who is banned and why. I don't even know why I was banned. Permanent ban, no reason given on an account I have spent thousands of hours and thousands of dollars on. I have contacted the TOS team, four times now. They have refused to give an answer. That in itself to me is suspicious and wrong. If you're going to ban someone permanently from something they have invested thousands of dollars into and supported in so many ways, I would think that would warrant some sort of justification at the vary least. To me, this is a false and incorrect ban. I'm here because both the Respawn team and the TOS team has not been of any assistance in any way. I'm here to escalate this to someone that is actually interested in customer service and retention and helping me. You aren't preventing me from playing Apex or any other EA game, to me all that's happened is that you've robbed me of thousands of dollars with no justification, which is flat out wrong. 

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