EA Help Support has lead to multiple accounts being stolen.
There's a discord group of known cheaters in Apex Legends who've been spending the last 48 hours stealing accounts of well known players and rage hacking on them to get them banned.
They've shown and done it live with info like EA ID/In Game Username on a linked platform through the EA Support Help page. And even have figured out how to prompt the chat agent/bot to reply with inappropriate comments.
They've bragged about it and even shown how they do it - through opening tickets, and claiming they are "recovering" said account. It seems to be an issue with the chatbot and/or online case submission form authorizing wrong information, or prompting it to give them access to the account/make a new EA account with all progression and links (but saying the account was made in 2025).
Can you please look into this immediately? As more and more accounts are being targeted - since these people seem to have no life other than doing this to players in the community.
There's a discord group of known cheaters in Apex Legends who've been spending the last 48 hours stealing accounts of well known players and rage hacking on them to get them banned.
TheHackerInsider This sort of thing cannot be handled on the forums, so if you suspect, (or know of), players who are cheating, hacking, etc., you can report it to EA.
Since this is a Discord group, you should be able to report them to Discord as well.
They've shown and done it live with info like EA ID/In Game Username on a linked platform through the EA Support Help page. And even have figured out how to prompt the chat agent/bot to reply with inappropriate comments.
As for "getting the chat agent/bot to reply with inappropriate comments", did you report that to EA yet?
They've bragged about it and even shown how they do it - through opening tickets, and claiming they are "recovering" said account. It seems to be an issue with the chatbot and/or online case submission form authorizing wrong information, or prompting it to give them access to the account/make a new EA account with all progression and links (but saying the account was made in 2025).
As for hacking accounts by faking a recovery process, that requires them to provide proof of account ownership to a real EA Agent.
Can you please look into this immediately? As more and more accounts are being targeted - since these people seem to have no life other than doing this to players in the community.
The best way to get EA's eyes on this, is to report it to them directly:
