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havokbethygame's avatar
havokbethygame
3 years ago
Solved

EA Help "Waiting On Player"

Case #144892268 Game: Apex Legends Platform: Microsoft Xbox One Category: Missing Content I separately purchased $10 and $5 worth (1,000 & 500) of Apex Coins (AC) on May 10th, 2023 through the in...
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  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @havokbethygame 

    Waiting on player means an advisor responded and is waiting for you to respond next. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hello, @warslag 

Players need to be reported by using the instructions here.

warslag's avatar
warslag
3 years ago
@EA_Aljo

No idea why you're linking that when it is obviously what I used to make this report.

Report players for cheating, abuse, or harassment
Other options
EA Help
Click Contact Us
Select Game
Etc.

That's the only way to report with video evidence that I could find other than Hideouts on Twitter and I don't wish to register with Twitter.

My issue now is with the status of my report.

Why does it say, "Waiting on player"?
  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    3 years ago
    @warslag Hey there! Not only does Hideouts accept those type of reports on twitter there is also a Discord specifically centered around cheating allowing video or screen shot uploads. Come on in and check it out!

    https://discord.gg/U79jGj8m
  • warslag's avatar
    warslag
    3 years ago
    @E9ine_AC Thank you for trying to help but I have already made a report on EA Help. Also, see my last post.
  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    3 years ago
    @warslag Yes, I had read the post which is why i added in the Discord where this can be seen much faster than twitter direct messages. Hideouts is sent 10's of thousands of screen shots or videos a day. So chances of him seeing those will be quite slim. The discord on the other hand handles things differently and it will add a report into the systems queue where it is seen directly in order the report was made. So the chances of those being seen is much greater and quicker.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @warslag 

    Waiting on player means the advisor responded and is waiting for a response from the player that submitted the case.

  • warslag's avatar
    warslag
    3 years ago

    @EA_Aljo

    I pasted the EA Help email in my comment above. Do you know what they are asking me? It seems to me that no reply is required. What am I supposed to do?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @warslag 

    It just sounds like they want you to contact them again after some time with the same information. It appears they were having a technical issue and couldn't help at the time.

  • imbbsheep's avatar
    imbbsheep
    3 years ago

    How should players respond to customer service? I can’t find an option to reply to customer service at all, and I haven’t received any customer service messages.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @imbbsheep 

    You can view your cases by logging in at help.ea.com.

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