Ea keeps declining my cases
I have been ofline for a year now and last week when i loggod on after a year it said client is banned:banned. So i opened 2 cases about this and both got declined only saying the research was done and i was guilty. But bruh how? I have been offline got terrible stats etc. Funny thing is that when i go to check my ban history there are no bans in my account. It even lets me get in the game switch skins and stuff. I need an EA support personel to help me for real. At least check my ip through the year. They will see that i never even logged on. Cherry on top i also sold my pc in that year period. I have 300 hoirs and real money spent in this game. I even maxed out some battlepasses when i played like the one with heat sink flatline. Its just sad that the game i loved playing is turning into a endless depth of EA support. Open to all ideas thank you for your time
Hi @mstfmrsbh,
There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'.
If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension. If you've already sent in an appeal to the ToS team and they've investigated this numerous times and determined the action was correct each time, then I'm afraid that would be final, further appeals will not change the outcome.
If you have new or additional information that was not originally included on the earlier appeals, you're welcome to create a new appeal and include that context.
- EA_Lanna
