EA SUPPORT HELP PLS
I was on hold for an hour with EA today and finally got through and apparently couldn't hear me at all so they hung up on me. I called a mate to make sure my microphone was working and it worked perf...
Forum Discussion
Yeah my bad for misreading it also, there's have been some sketchy posts in the past. You said you need their help to retreive your account, can you elaborate?.
If you're in control of the email address, shouldn't you still be the owner of the account? Or did you try changing the email adress away from the deactivated email adress to a new addess already, but it asked for email verification first?
Regardless, I may wanna call in the cavalry here @EA_David & @EA_Blueberry
EA_David
Community Admin
Community AdminHey, unfortunately we can't directly intervene and we'll need to refer to to chat, but they should be able to help.
https://help.ea.com/en/contact-us/new/?product=origin&platform=pc&category=manage-my-account&issue=restore-account&isChannelSelection=true
(This channel is open right now but if you come back later and it's closed, you can change the region by clicking the flag drop-down menu in the top right)
This link should allow you to open a chat, but the current wait is listed as 34 minutes, so be sure to have another task to hand.
It sounds like you'll have these already, but the sort of info that's good to keep on hand for such contacts is:
- the original email address on your EA Account
- any usernames or console IDs (ex. Xbox Live gamertags or PlayStation™ Network Online IDs) tied to your EA Account
- any invoice numbers from games you’ve bought through Origin, or Product Codes for your games.
Sorry that I can't help directly, but hopefully your next contact goes a bit smoother
- @EA_David Unfortunately it only says call us no live chat available?
