EA SUPPORT HELP PLS
I was on hold for an hour with EA today and finally got through and apparently couldn't hear me at all so they hung up on me. I called a mate to make sure my microphone was working and it worked perf...
Forum Discussion
Yeah my bad for misreading it also, there's have been some sketchy posts in the past. You said you need their help to retreive your account, can you elaborate?.
If you're in control of the email address, shouldn't you still be the owner of the account? Or did you try changing the email adress away from the deactivated email adress to a new addess already, but it asked for email verification first?
Regardless, I may wanna call in the cavalry here @EA_David & @EA_Blueberry
@Wingmannedbro Ok so I'll give a run down real quick. My email account is associated with my old university email. I wasn't able to access that email till recently cause i contacted the uni and they activated it for me. I can still log into the EA account of course though but when I go to change email or turn on verification it comes up with "enter security code sent to your email" but it just isn't sending anything at all. I only have a week to access my uni email so I need to change it to my current email.
If the account information page requires you to enter a security code this probably means it's being sent. But it may not actually arrive at your uni address.
Are you trying this on campus? Open internet on campus is likely to firewall emails/data from outside of campus, or not coming from a whitelisted source such as college faculty.
- @Wingmannedbro Nah I'm doing this all from my mobile data or home network 🙂
@caughtintheact wrote:
@WingmannedbroNah I'm doing this all from my mobile data or home network 🙂Oke, I know this is dumb question and all but I gotta ask, you did check spam/junk folders right?
I assuming you did, is it possible to set up a redirection on the uni address to redirect everything to your personal address? Could give that a whirl.
- @Wingmannedbro Yeah hahaha I did don't worry. I've been checking literally everything. I've set up a forwarding and redirect to my personal email but still nothing. And once my uni closes my email again it'll stop working anyway. I'm still just shocked about the phone support today like I'm just confused to why EA said they couldn't hear me and then hung up and the fact I called on different phones and got the same result blows my mind.
Yeah that's weird.
- @Wingmannedbro Hey man can you let me know the phone number to call and or give them a ring and see if you're experiencing the same thing. Cheers
@caughtintheact wrote:
@WingmannedbroHey man can you let me know the phone number to call and or give them a ring and see if you're experiencing the same thing. CheersDon't think so, i'd be having to call from abroad, besides, contact information is going to vary by country.
