Forum Discussion

5 years ago

Error code commonly.rpak help Xbox one

Having issues getting into Apex legends. Error code “common.rpak” 0x0000045d pops up. I’ve been having this issue for several days can’t play at all. Have tried deleting reserves space and uninstalli...

discussion

EA_Kent

Community Manager

5 years ago

Hey @K1llamachine,

Apologies for the delayed reply on this. This error usually points to something in the local files, so I'm not sure if starting a new EA Account would help. There is something else I'm really curious about though. What happens if you try logging into Apex Legends through a different Gamertag on your Xbox? Do you still get that same error, or is it only happening on this specific account?

/Kent

K1llamachine

5 years ago

@EA_Kent I checked, it does work for my sons account, does not work for mine.

EA_Kent
Community Manager
5 years ago
@K1llamachine

Got it, thanks! Can we try clearing out the save data for Apex Legends on your account to see if that makes any difference at all? You won't lose any in-game progress since that's saved on our servers, but your local settings might be reset to the default. To delete the files follow the steps below:

1. Highlight Apex Legends on your Xbox Dashboard and press the menu button on your controller

2. Select Manage Games & Add-ons

3. Scroll down to Saved Data and choose your Xbox Gamertag

4. Select Delete Everywhere (this will clear the save data from local and cloud storage)

Let me know if you're still running into this same error message on your account after that. Thanks!

/Kent