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sgxr921's avatar
sgxr921
Newcomer
21 hours ago

False account ban

Dear EA Support Team,

I am appealing the ban on my Apex Legends account . My account was penalized for abnormal activity on [2026.7.26], and I firmly state that I have never used cheats, hacking tools, mods or any third-party prohibited software.

Detailed incident timeline and evidence are listed as below:

1. On July 26, 2026, my EA account was accessed repeatedly by unknown IP addresses located in Hong Kong, which is not my regular login region and not operated by me.

2. A malicious account configuration change (accountChangeLog) was executed on July 26, 08:42 UTC without my authorization. The attacker modified account permission parameters, set an invalid long-term expiration date, and left no modification reason, proving my account was hijacked.

3. The abnormal gameplay behavior that triggered the anti-cheat ban was conducted by the hacker who stole my account, not myself. I only log in on my personal fixed PC occasionally, and I have only played the game in domestic internet cafes for legitimate entertainment. I never shared, rented or sold my account to any third party.

I have attached the full login IP logs and account change logs as proof of account theft. I fully comply with EA Terms of Service and Apex Legends game rules. If my account gets unbanned, I will immediately reset my account password, enable EA two-factor authentication, block overseas unfamiliar IP segments and strengthen account security to avoid similar incidents again.

Please re-review my penalty records, separate my legitimate operations from the hacker’s violation behavior, and lift the ban on my account. Thank you for your time and help.

Best regards,

Account Owner: sgxr921

discussion

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi sgxr921​,

    Sorry to hear your account may have been compromised and then penalized.

    Unfortunately, we can’t review login records, account-change logs, attached evidence, or overturn a ban from the forums. Account penalties can only be reviewed through the official appeal process.

    Please submit the information and evidence you’ve gathered through the Penalty History tool.

    Check and appeal EA Account locks, bans, and suspensions

    The support team will review the original enforcement action together with any additional information included in your appeal.

    You can also scroll to the bottom of the guide and select Contact us to reach the support team if you need further help submitting or checking your appeal.

    Since you believe someone else accessed the account, I’d also recommend securing it immediately rather than waiting for the appeal result:

    What to do if your EA Account was hacked

    Please change the passwords for both your EA Account and its connected email address, enable two-factor authentication, and review your linked accounts for anything unfamiliar.

    I’m sorry we can’t review the case directly here, but I hope the moderation team can take another look at the information you provide and give you a clear outcome soon.

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