Forum Discussion

Not applicable

6 years ago

Solved

Feed back

Dear Apex developers, I’m being very disappointed of the maintenance of the game. I’ve dropped fortnite for the past 2 years cause I fell in love with your game. But recently a bunch of issues are ...

discussion

EA_Kent
6 years ago
Hey @AquarusHILARIUS.

The Apex Legends team is always investigating and working to fix bugs that come up in the game. I know it can get frustrating when you run into a bug or a glitch, but the team is always working to improve things.

Like @DarthValtrex mentioned, if you're missing content on your account it would be best to reach out to the EA Help team so they can take a look. For more details on how you can set up a case with them check out the EA Help website. You can also speak with them through Facebook or Twitter as well.

/Kent

DarthValtrex

Hero (Retired)

6 years ago

@AquarusHILARIUS they have to balance content release with patches for known bugs/issues. If they don't add new content, the game will become stale and people will start to lose interest. Thus negatively impact the player retention which is what their ultimate goal is, a growing player population.

There was just a huge update, with the addition of duos mode, map rotations and some buffs/nerfs to some content. It was all needed IMO. I have learned to be patient with these big updates, there are problems when they drop. They get the problems ironed out quickly. There was a lot of lag when this last update dropped, that has really improved in the last 24-48 hours.

if you're having apex coins disappear contact their customer support. Their Customer Support is really good, I've only contacted them once and was more than happy with the help I received.

EA_Kent
Community Manager
6 years ago
Hey @AquarusHILARIUS.

The Apex Legends team is always investigating and working to fix bugs that come up in the game. I know it can get frustrating when you run into a bug or a glitch, but the team is always working to improve things.

Like @DarthValtrex mentioned, if you're missing content on your account it would be best to reach out to the EA Help team so they can take a look. For more details on how you can set up a case with them check out the EA Help website. You can also speak with them through Facebook or Twitter as well.

/Kent
- AquarusHILARIUS
  Not applicable
  6 years ago
  @EA_Kent Thank you for the reassurance! I understand things take time, even though the issues really make me frustrated, especially when running into same issues constantly. I hope to see them improve in time, which I’m sure they will. Thank y’all