Forum Discussion

5 years ago

Getting dropped before game starts

Every 3rd or 4th game I disconnect from my squad and have to wait in the lobby while they play. Every time. It will not reload me back in like it should. Its been happening for 4 days and im getting ...

discussion

EA_Kent

Community Manager

5 years ago

Hey @stayceexd.

Which platform do you play on? Have you been able to try any sort of troubleshooting steps on your own since this started happening?

/Kent

stayceexd1

5 years ago

Xbox 1s. Ive tried resetting my router thinking it was my ISP connection but that did nothing. I haven't tried much else ive just been dealing. It acts like im loading in the game and then drops me back in the lobby. No error message.

MandatoryIDtag
5 years ago
Sounds like the server connection process is being interrupted. O.o
Do you get the same issue when trying to play solo or is it just when you're playing with friends?
- stayceexd1
  5 years ago
  Its every time no matter how im loading in. Squad or solo. Its less frequent today though.
  - EA_Kent
    Community Manager
    5 years ago
    @stayceexd
    
    Thanks for the details!
    
    Can we try some other connection-related steps to see if that helps at all? A good place to start would be with the basic connectivity troubleshooting steps over at the EA Help website.
    
    If it keeps happening after that check out the Xbox-specific steps as well. Let me know if you're still running into any trouble connecting after that. Thanks again!
    
    /Kent