Forum Discussion

5 years ago

Getting dropped before game starts

Every 3rd or 4th game I disconnect from my squad and have to wait in the lobby while they play. Every time. It will not reload me back in like it should. Its been happening for 4 days and im getting ...

discussion

EA_Kent

Community Manager

5 years ago

@stayceexd

Thanks for the details!

Can we try some other connection-related steps to see if that helps at all? A good place to start would be with the basic connectivity troubleshooting steps over at the EA Help website.

If it keeps happening after that check out the Xbox-specific steps as well. Let me know if you're still running into any trouble connecting after that. Thanks again!

/Kent

stayceexd1

5 years ago

Whelp over the course of 3 days I've tried all the steps i can think of and of the link you sent me and it still continues to drop me. Occasionally I get a server connection error but most times nada. I'm done fighting things. Giving up and just dealing with this. Fix the game and servers before pleasing these streamers about guns, legends nerfs/buffs.

EA_Kent
Community Manager
5 years ago
Hey @stayceexd.

Thanks for giving that a shot. I'm sorry to hear you're still having trouble with this.

Another thing that might help would be updating the DNS settings on your Xbox. I've seen cases where using a different DNS can help with issues like this. To update the DNS follow the steps below:

1. Go to your Xbox Settings and select Nework.

2. Go to Advanced Options.

3. Select DNS settings, then choose Manual.

4. Enter the Primary DNS as 8.8.8.8 and the Secondary DNS as 8.8.4.4 (this is the public Google DNS, but if there's a different open DNS that you would rather use instead that would be fine).

Let me know if you're still getting disconnected afterward. Thanks again!

/Kent
stayceexd1
5 years ago
Changed the DNS last night. Haven't played in a couple days. It let me play the first game and then 5 drops in a row. Reset my router again, played one game and then I couldn't get back in at all. The 5 drops in a row gave me code leaf error so at least I'm getting an error message now.
EA_Kent
Community Manager
5 years ago
@stayceexd

I appreciate you giving that a shot.

Do you have access to a PC on the same network your Xbox is using? If so, could you run a UO Trace and send me the results? That will give us a detailed look at the connection between your device and the servers, so if there's something happening in between we may be able to spot it.

For more information on how to run the test check out the EA Help website. Please send me the results in a direct message once you've been able to run it.

Thanks!

/Kent