Given The Wrong Heirloom
Please help @EA_David After a year and half of waiting I finally received some heirloom shards and knew (since it was released) that I wanted Caustic's Death Hammer. With the excitement and from th...
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EA_Mako
Community Manager
Community ManagerHey @LunarFrost5755, very sorry to hear you haven't ended up with the heirloom you've been looking forward to for a while.
Ps: I used to have a pc account for the game but do not use it anymore since I no longer have the pc. This issue is on my ps4 account. I'm not sure if that matters or if the heirloom was transfered to the pc account I have no way of checking.
This doesn't appear to be the case, just as a heads up. As you mentioned your activity is on the PS4 account, so fortunately this wasn't somehow sent to the wrong platform or account.
With that said however, I'm afraid we are not able to replace or grant alternate heirlooms. If you had reached out to support already and they were unable to verify this, I'm sorry to say that wouldn't be something we can change via the forums either.
Hopefully that's not something you encounter moving forward, though letting us know as soon as possible will give us the best chance to see what's going on if you do happen to run into any issues in the future.
@EA_Mako Thank you very much. I'm very sorry to hear this and genuinely disappointed. After a year and a half of waiting for the shards and spending as much money as I can when ever I can on this game. I'm left with the wrong rare item and nothing can be done due to a glitch. I'm not satisfied with this in the slightest but appreciate the help. I wish it was at least on a character I put time into.
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- EA_Mako20 days ago
