Given The Wrong Heirloom
Please help @EA_David After a year and half of waiting I finally received some heirloom shards and knew (since it was released) that I wanted Caustic's Death Hammer. With the excitement and from th...
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EA_Mako
Community Manager
Community ManagerHey @LunarFrost5755,
I wish I had some better news for you in that regard, but I'm afraid that's unlikely.
When it comes to situations with missing or incorrect content we'd typically need to be able to verify that in our records, which is all the more important for something as rare as an heirloom.
We'll certainly pass along that this happened for investigation. However that said, these situations are generally pretty time sensitive to verify so I don't want to get your hopes up given the time that's passed here, especially since support has already taken a look and was unable to verify this.
I wish I had some better news for you in that regard, but I'm afraid that's unlikely.
When it comes to situations with missing or incorrect content we'd typically need to be able to verify that in our records, which is all the more important for something as rare as an heirloom.
We'll certainly pass along that this happened for investigation. However that said, these situations are generally pretty time sensitive to verify so I don't want to get your hopes up given the time that's passed here, especially since support has already taken a look and was unable to verify this.
@EA_Mako are you still there?
@LunarFrost5755So is this topic just decided dealt with? I'm still unhappy with where this has been left. I just feel so screwed over here
There should be a one time possibilty to change your heirloom for a case like this.
not everyone is streamer who gets all of them.
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