Hacked Account was Banned

So, like most from what I'm finding through Google searches... I, who hasn't played Apex in years, recently bought the Champion Edition on Steam to try getting back into Apex Legends. Little did I know, apparently my account was hacked and got itself banned on Apex Legends around Season 5--from what I've gathered through match histories. My username of 'Sharrayzen' was even changed to some random name that I've never seen before.

This is where my story begins.

I contact EA Customer Support, figuring that it would be as simple as confirming my identity and trying to get the banned uplifted because obviously why would I spend money on a game if I knew I was banned there and/or why wouldn't I have appealed the ban the moment it happened some time ago. With that in mind, I'm figuring it should not take long to get this mess straightened out surely.

I was wrong.

The first advisor Agent Abhishek S made quick work in giving me what seems like the scripted spiel of forwarding it to the TOS and it shouldn't be long before quickly bidding me a good day.

I didn't think much of it and figured it should be an easy matter as checking my match history and seeing the change of name and such. Around this time I get curious and Google Searched the normal wait time on EA's TOS department, and that's when I read on all these horror stories for the similar situation that I am in where someone a victim of their account being hacked and subsequently banned put through the wringer.

So, this leads me into trying to explore my options to get myself out of this mess. Such as unlinking my EA account from my Steam. It having been compromised, I didn't want any attachment between the two. The next advisor: Rohit M, was the moment I realized how absolutely terrible EA Customer Support really was. This advisor informed me that because of the account suspension on Apex Legend, I'd be unable to unlink my accounts between Origin and Steam despite the account being reported hacked, and once again could only offer to escalate the case.

I've already read all the testimonies of others how the TOS department literally will email you telling you that your account is suspended because of suspicious activities or involvement with cheating or what have you, which sounded to me like a "No *, Sherlock, that's why I started these cases to resolve"-type deal, and I knew I'd absolutely lose my * if I received an email from that department telling me something of that nature after waiting on them for so long. I wanted to avoid it all together and not have to repeat the EA Customer Support Hell that I am currently in.

Back on this advisor, I was asking if there was someone else I could chat with to get this over and done with, and like an ex-girlfriend, the man left me on read. Never responding. Practically peacing out the conversation like the vanishing Black kid video. At this point, I'm just pissed.

It did not help that the dude had the nerve to send an email asking if I "still needed help" and to "contact us at Ea..." whatever. .So, currently, I'm stuck in a limbo of being down forty dollars and at the mercy of whenever EA decides to "investigate".

I can't contact EA Customer Support because there are no options available despite it saying this is during their operational hours. If and when this account stuff gets sorted, I'm 100% unlinking and disassociating with Origin.

Wild. What is there even to do here asides from waiting for EA to do better?