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sharrayzen's avatar
sharrayzen
5 years ago
Solved

Hacked Account was Banned

So, like most from what I'm finding through Google searches... I, who hasn't played Apex in years, recently bought the Champion Edition on Steam to try getting back into Apex Legends. Little did I kn...
discussion
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    Hey @sharrayzen,

    We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 hrs but may take longer.

    If you have additional questions over bans please see our post here about them. Also, you mentioned removing your steam persona from your EA account if you have more questions over how unlinking personas works check out our link here please keep in mind there also maybe limitations with this as well.

    Regards,

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey @sharrayzen,

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 hrs but may take longer.

If you have additional questions over bans please see our post here about them. Also, you mentioned removing your steam persona from your EA account if you have more questions over how unlinking personas works check out our link here please keep in mind there also maybe limitations with this as well.

Regards,

FaustianHero's avatar
FaustianHero
5 years ago

Got the same problem today.  I logged in and see that someone played Ranked on my account (I never play Ranked) after purchasing Horizon and a bunch of skins, and then went 28 KDR.  I assume they were boosting someone via hacks.

Downloaded my EA Account Data and saw that that my login information is consistent except for a login from Singapore on 01/30 and from Japan on 02/01. 

I would hope this is an open-and-close case of obvious hacking and my account can be restored to me (I've submitted a ticket).

I've changed my password and added 2FA (which honestly should be required on all accounts if EA is this commonly hacked), and don't think I have the heart to start a new account if mine can't be returned to me (and reverted to the state it was in before the hacker spent all my currency).

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