Hacked Account

Hi kenzen19​,

I hope someone from EA will respond and help...

I'm sorry, but we can't help with compromised accounts through the EA Forums. You did the right thing by connecting with our support team directly through EA Help.

I know it's been frustrating so far, but the support team do want to help you out. They won't ask you to verify any newly changed information; only the EA account owner can answer it. 🙂 So far, it sounds like you've not yet been able to verify account ownership, and until you can, the live support team's hands will be tied, for now. 

The best thing I can recommend is to try again to provide the information they are asking for as accurately as possible. For example, our EA Help guide recommends having this information ready: 

• The original email address used to set up your EA Account. You mentioned this was hacked, if you can try to recover this that would go a long way as you could then retrieve the code being sent out. 
• Any usernames or console IDs connected to your EA Account: e.g. Xbox Live Gamertags or PlayStation™Network Online IDs, Steam ID, etc. 
• Any invoice numbers from games you’ve bought from our store e.g. EA app (formerly Origin). The proof of purchase guidelines are strict, so it's always good to double-check each image meets the criteria to be verified. In the guide I linked, check out the headings 'General requirements' and 'Digital purchases > Steam' for more information.
• Any older game codes you redeemed on your EA account via the EA app (formerly Origin). 

- EA_Lanna