Hacked
My EA account was compromised on July 2, 2026. I received an official EA security email showing my account email was changed to [edit: email address removed] without my permission. The account language was also changed to Korean. I have screenshots proving this. EA Help will not connect me to an advisor and always says “This issue isn’t supported by advisors.” I need account recovery assistance.
Hey LewisDayton,
Sorry to hear someone else had gotten into your account. Unfortunately, we don't have the tools here on the forums to help you recover that account. If you haven't already and are still able to, do be sure to go through these security steps to help get your account back under your control.
Once you've done that, please use the Contact Us button at the bottom of the page, or this web form, to get in touch with our live support team for assistance. An advisor will need to verify your account ownership first, but should be able to help recover the account and correct those account details after.
Let us know if you're still facing difficulties reaching an advisor, thanks!
