heirloom bug
About a month ago, I surpassed the 500 pack mark, but I still haven't received a heirloom. I've contacted EA advisors many times about this, but none of them have been helpful. They all said they wou...
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Heya,
Are you counting collection event packs as well?
Keep in mind, as per the FAQ, that collection event packs do not count towards the 500 pity pack counter.
Will Apex Packs have bad luck protection?
Yes! Bad luck protection is available for Legendary items in all Apex Packs (excludes Collection Event Packs). Bad luck protection means that a player cannot open more than 30 Apex Packs without receiving a Legendary item.
As there have been quite a few collection events, I think there is definitely a chance that these packs could have attributed to a decent chunk of your count.
Could you check if you are still over 500 packs if you take away the amount of collection event packs you have opened?
no Im not counting event packs just normal packs
Hi @lixwai
It's most likely that you have made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.
There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).
There's no manual way to check the count atm, so no-one can help there.
Full information on the free heirloom shards here:
I keep a manual count on a note on my phone, currently 210 of the 500.
Best of luck.
I keep track of my account both digitally and on paper, and mine currently shows 592. In the last two months, excluding BPs, I've opened around 200 packs. My account level and the BPs I've opened are clear, but EA still isn't helping.
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