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jamaulontwitch's avatar
jamaulontwitch
2 years ago
Solved

Heirloom Refund

I recently received my first heirloom shards after a couple of year opening packs, and decided to buy the Katar heirloom. Shortly after buying the heirloom, I realized that it wasn't really somethin...
discussion
Glitched_Demons's avatar
Glitched_Demons
2 years ago

Please refund my valkyrie prestige skin I wanted Wattsons heirloom my cousin purchased it when I was distracted Please refund it

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @Glitched_Demons,

Unfortuantely we can't refund any in-game purchases in Apex.
  • FabriceNoRas's avatar
    FabriceNoRas
    11 months ago

    Could I get at least an exchange for the heirloom. I've been holding on to the shards for a while and my brother decided to buy a  heirloom we still hadnt agreed on. 

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      11 months ago
      Hey @FabriceNoRas,

      Unfortunately it's not possible to refund or exchange heirlooms, no. I can only recommend that you stop sharing your account, as doing so is against our terms of use.
      • FabriceNoRas's avatar
        FabriceNoRas
        11 months ago

        Oh....we live in the same house and use the same console. Good to know though 

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