Forum Discussion

shadowgodx23

5 years ago

Heirloom

Is it still guaranteed after 500 packs bc I heard someone say it was out of 1000 now

discussion

maximas1986

5 years ago

@Zeelmaekers actually that nice and i appreciate your confirmation but what about all the guys out there saying that they passed the 500 packs and still didn't get it ????
is it a 100% guaranteed thing to happen on or within the 500 packs ?
is the confirmation that we get in here is official ?
and another question is , when you get the the heirloom does the count reset and have to open another 500 packs to get a second heirloom?

Zeelmaekers

Hero+

5 years ago

Hey @maximas1986

is it a 100% guaranteed thing to happen on or within the 500 packs?
Yes, it is guaranteed to open an heirloom pack on your 500th Apex Pack if you haven't unpacked an heirloom yet.

Does the counter reset after unboxing?
Yes, the counter does reset after unboxing an heirloom you need to unbox again 500 Apex Packs for a guaranteed heirloom.
You can get lucky of course en get it before but the chance is less than 1%.

I haven't received my heirloom within 500th packs.

Most of the time the user has miscounted their amount of Apex Packs.
A handy way to count your apex packs is by using this Apex Pack counter.
Apex Legends Pack Calculator by TheMikeZ

If someone is sure they have opened more Apex Packs, they best reach out to an EA Advisor. They can look into this situation.
Click here to contact an EA Advisor

Sources: Apex Legends - FAQ Apex Packs
I hope this answers your questions. 🙂

TopNoobKiller
5 years ago
@Zeelmaekers
Emm...I've had the same problem here
just bought 57500 coins to get 506 packs
and it’s nothing after opened it all......
TopNoobKiller
5 years ago
@Zeelmaekers
Emm...I've had the same problem here
just bought 57500 coins to get 506 packs
and it’s nothing after opened it all......
TopNoobKiller
5 years ago
@Zeelmaekers
Same problem here!!!
maximas1986
5 years ago
@Zeelmaekers thank you for your reply , so basically any player with lvl 500 then he have opened 198 packs and he have to buy the rest with coins but it should be normal packs ONLY as all season pass packs and all event packs is not considered as a part of the 500 packs related to heirloom.
please correct me if i am wrong
- TopNoobKiller
  5 years ago
  @maximas1986
  I think so and i think this problem may only affect a small number of users. Users may trigger this counter bug during the game, so this problem cannot usually be checked by ordinary