Forum Discussion

shadowgodx23

5 years ago

Heirloom

Is it still guaranteed after 500 packs bc I heard someone say it was out of 1000 now

discussion

Zeelmaekers

Hero+

5 years ago

Hey @maximas1986

is it a 100% guaranteed thing to happen on or within the 500 packs?
Yes, it is guaranteed to open an heirloom pack on your 500th Apex Pack if you haven't unpacked an heirloom yet.

Does the counter reset after unboxing?
Yes, the counter does reset after unboxing an heirloom you need to unbox again 500 Apex Packs for a guaranteed heirloom.
You can get lucky of course en get it before but the chance is less than 1%.

I haven't received my heirloom within 500th packs.

Most of the time the user has miscounted their amount of Apex Packs.
A handy way to count your apex packs is by using this Apex Pack counter.
Apex Legends Pack Calculator by TheMikeZ

If someone is sure they have opened more Apex Packs, they best reach out to an EA Advisor. They can look into this situation.
Click here to contact an EA Advisor

Sources: Apex Legends - FAQ Apex Packs
I hope this answers your questions. 🙂