Forum Discussion

shadowgodx23

5 years ago

Heirloom

Is it still guaranteed after 500 packs bc I heard someone say it was out of 1000 now

discussion

maximas1986

5 years ago

@Zeelmaekers actually that nice and i appreciate your confirmation but what about all the guys out there saying that they passed the 500 packs and still didn't get it ????
is it a 100% guaranteed thing to happen on or within the 500 packs ?
is the confirmation that we get in here is official ?
and another question is , when you get the the heirloom does the count reset and have to open another 500 packs to get a second heirloom?

hayhor

Hero

5 years ago

@maximas1986 I have a theory that most people that feel they have opened enough fall into 2 categories-

Those that cannot count or count packs that do not actually count, such as event packs.

Those that only look at money spent and equate 100 coins to a pack. Chances are, many do not just open packs with all the coins. They probably buy some items. If you load 11500 coins, the max at once, you can open 115 packs, if you dont buy anything. But if you are like me, you may only load coins if you see an item or two you like. So you buy two items and wham 3600 coins gone, leaving only the possibility to open 79 packs.

Can some people have issues? Yes, sure they can but from what I've seen on here is usually one of the two above.

EA_David
Community Admin
5 years ago
@hayhor seems to be on the right track.

I've personally looked into a lot of these, and the system does appear to be working correctly. If I ever do find evidence of it not working correctly that would of course be a major concern to be highlighted as a priority

There are of course some wild claims from folks who wildly overestimated pack purchases, but also a lot of cases where folks were diligent in tracking purchases and it's a lot less clear why the guarantee wasn't hit.

Key things are spending coins on event packs, direct purchases, and crucially, failed coin purchases. If, for example someone buys multiple packs of coins and one purchase gets rejected, they may reasonably calculate their coin purchases based on their intended purchase amount.

@TopNoobKiller I've sent you a DM with some context on what I can see from my side.
- TopNoobKiller
  5 years ago
  @EA_David
  Thanks for the reply, This problem really bothers me a lot
  My accounts still have bloodhounds heirloom need to unlock
  these days I bought 57500 coins and get 506 packs ,after i opened it all, there is nothing about heirloom shards...
- TopNoobKiller
  5 years ago
  @EA_David
  Hi i see what you sent to me
  As you can see my history of purchases
  From 6.23 to 6.28 about 57500 successful coin purchases Then im use shards in game to unlook some epic items in mirage heirloom event So im not using 16800 coins to unlock mirage heirloom.After mirage heirloom unlock,Im sure there was 506 packs total i opened and still got nothing but more shards.